Pick a crate lane below — 70 vegetables in our catalog, four topic boards pinned with quick answers for shoppers.
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Lane 01
Account & checkout
Sign-up, OTP, and cart before you checkout.
01How do I create an account?
Register with your email and password. A 6-digit OTP is sent to your inbox — enter it on the Account page to verify before checkout.
02Why must my email be verified?
Verified email ensures order confirmations, tracking updates, and harvest desk replies reach you. Resend the OTP anytime from Account if it expired.
03Where is my order history?
Sign in and open My orders to view past vegetable purchases, totals, and dispatch updates synced to your account.
Lane 02
Orders & tracking
Cold-chain dispatch, tickets, and cancellations.
01How do I track a vegetable order?
Use your order number and email on Track order. Status emails are sent after checkout and when dispatch milestones change.
02Can I cancel or request a refund?
Open your order on the status page and submit a support form for cancellations, delivery issues, or refund requests. Our harvest desk responds during working hours.
03When will I receive confirmation?
An order confirmation email is sent immediately after checkout. UPI prepaid orders proceed to the payment gateway; COD orders are queued for harvest packing once confirmed.
Lane 03
Fresh vegetables & quality
Cold-chain packing, storage, and quality claims.
01How are fresh vegetables packed for shipping?
Vegetables are packed in breathable liners to reduce bruising during transit. Delicate greens receive extra cushioning where needed.
02What if my order arrives damaged or wrong?
Report quality concerns within 24 hours of delivery with photographs. See our Refund policy for eligibility and claim steps.
03How should I store vegetables after delivery?
Refrigerate leafy greens and herbs promptly. Keep root vegetables in a cool, dry place. Wash produce just before use and consume within the recommended window on your product page.
Lane 04
Payment & shipping
UPI, COD, and delivery across India.
01Which payment methods are accepted?
We accept UPI for prepaid orders and Cash on Delivery (COD) on eligible PIN codes. COD may include a ₹49 courier fee shown at checkout.
02Do prepaid orders get free shipping?
Yes — UPI prepaid vegetable orders include free standard shipping. You are redirected to the payment gateway after placing the order.
03Do you deliver across India?
Yes — we deliver nationwide subject to courier serviceability. Review the Shipping policy for zones and handling details.
